Manage a Work Request

Update information or change the status of a Work Request.

Update a Work Request (Phone)

Update a Work Request (Tablet)

After selecting a Work Request from a list, you can manage that work request if you are the Supervisor or assigned Craftsperson/Technician for that request. You will start on the details tab where you can update work request information.

Update Work Request Information

Based on your user permissions and the status of the request, you can update many of the work request fields as needed to clarify information or correct mistakes. You can also enter Craftsperson/Technician Notes.

For Corrective Maintenance requests, you click the phone number of the Requestor to launch the phone app on devices that support it. Similarly, clicking the Building Address will launch the Google Maps app or website on the device.

Work Request Details

Across the bottom of the screen are addition icon buttons where you can add or update additional information for this request, such as adding labor hours, parts, or documents and pictures.

Some tabs will show a number in the top, right corner to indicate the number of things already assigned. The currently selected tab will be highlighted in a gold colored circle. For smaller phones, you can tap and drag to slide the icons left and right to see any icons that may be off-screen.

The icons and their labels are below. See the subsections for more details on each tab.