Assign Labor

Assign a Work Requests to a Technican and Log Labor Hours

Select a Work Request from a list to manage it. Then select the Labor tab (people icon).

From the Labor section, you can assign new personnel to work on the request and log time to the request. Existing Assignments and Work Logs will show. Tap an assignment or work log to update it. If you do not have permissions to update, this won't do anything. Supervisors can edit any record. Craftspersons/Technicians can only update their own Work Logs.

The Labor Tab

Assigning Work to a Technician

If you are a supervisor or a technician that is marked as a Planner, you can assign other people to your work requests. Click the + button and select "Assign Craftsperson" from the pop up menu. Regular craftspersons/technicans that are not Planners will be taken directly to the Work Log screen and won't see the menu pop up.

Assign a Work Request to a Technician

Select the Craftsperson from the list. You may optionally fill out the other fields. If you do not select a Date and Time Scheduled, the current date and time will be used. Click the Save button to save the assignment. If the work request is already Issued, the assignee will be notified immediately, otherwise they will be notified at the time the work request is issued.

In order for the craftsperson to receive email, the "Notify Craftsperson" option must be checked in the Service Level Agreement (SLA) in Web Central.

Log Work Hours

Technicans and Supervisors can log their labor hours for work requests. Click the + button and select "Work Log" from the pop up menu. Regular craftspersons/technicans that are not marked as Planners will be taken directly to the Work Log screen and won't see the menu pop up.

Enter the Hours You Worked

By default, your Craftsperson Code will be filled in. Supervisors can change this to enter hours for other team members. For accurate timekeeping, it's helpful to fill in the Date Started field to make sure the hours are logged to the correct day. Otherwise, the only timestamp available is the date and time the hours were entered.

Fill in one or more of the Hours fields. The different fields (Regular, Overtime, and Doubletime) correspond to the matching hourly rates that can be set for each craftsperson for calculating labor costs. Click the Save button to save the log.