# User Setup

## User Types

There are 3 types of users supported by MaintainIt. Each has different default privileges for viewing and interacting with work requests.

1. **Craftsperson/Technician**
   1. Can see and manage work requests directly assigned to them.
   2. Can see work requests available for self-assigning.
   3. Can see and manage work requests where they are assigned as a substitute.
   4. Can see work requests they entered as read-only unless they have also been assigned as a craftsperson.
2. **Supervisor/Manager**
   1. Can see and manage all work requests in every assigned work team.
   2. Can see and manage work requests where they are assigned as a substitute.
   3. Can see work requests they entered as read-only unless they have also been assigned as a craftsperson or the request is assigned to one of their work teams.
3. **Requestor/Customer/End User**
   1. Can submit new work requests.
   2. Can view their submitted work requests.

## Managing Work

To manage work requests, the user must have a Craftsperson record set up where the User email matches the Craftsperson email.  The Craftsperson record is the most import record to determine the level of access a user has in MaintainIt, just like the Maintenance Console in Web Central.

If the "Is Supervisor?" field in the Craftsperson record is set to "Yes", they are considered a supervisor and have the abilities described above.  If "Is Planner?" is set to "Yes" for a regular craftsperson ("Is Supervisor?" = "No"), that craftsperson can also assign additional technicians to their assigned work requests.

See the [Archibus help topic](https://knowledge.eptura.com/Archibus/Archibus_Applications_and_Modules/2254-Maintenance/2300-Develop_Background_Data/2312-Define_Craftsperson_Daily_Schedules/3314-Define_Trades%2C_Work_Teams%2C_Craftspersons%2C_and_Supervisors) for more information about setting up these records.

{% hint style="info" %}
If your user has a Craftsperson record, but still isn't seeing work requests as expected, make sure the email address matches *exactly* between the User record and Craftsperson record.  Using the "Link" button on Define Craftspersons in Web Central can help with this.
{% endhint %}

If no Craftsperson record exists, the user will default to being a Requestor/Customer/End User.